1. Preamble
Optivexa Ltd. is committed to protecting the privacy and personal data of its users and clients. This policy describes how we collect, use, and protect your data, in accordance with the General Data Protection Regulation (GDPR).
2. Data Controller
The data controller is Optivexa Ltd. Data Protection Contact: contact.optivexa@atomicmail.io.
3. Data Collected
We only collect data that is strictly necessary:
- Identification data: first name, last name, email
- Contact data: phone (optional), address (optional)
- Payment data: processed exclusively by Stripe / PayPal (Optivexa never has access to this)
- Technical data: connection logs (IP address, browser, OS)
- Usage data: order history, downloads
4. Purposes of Processing
Your data is used to:
- Process your orders and deliver purchased products
- Manage your customer account and dashboard
- Provide reactive technical support
- Send you communications related to your order
- Improve our services (anonymized statistics)
5. Legal Basis
Processing is based on:
- Contract performance (order, delivery, support)
- Your consent (non-essential cookies)
- Our legitimate interest (security, service improvement)
- Our legal obligations (invoicing, accounting)
6. Retention Period
- Account data: for the duration of your account + 3 years after deletion
- Order data: 10 years (accounting obligation)
- Connection logs: maximum 1 year
- Cookies: maximum 13 months
7. Data Sharing
Optivexa never sells your personal data. It is only shared with:
- Stripe and PayPal: for secure payment processing
- Vexcloud: data hosting in France
- Legal authorities: only upon judicial request
8. Security
Your data is protected by:
- TLS 1.3 encryption on all communications
- At-rest encryption of databases
- ISO 27001 hosting at OVHcloud
- Data access limited to authorized personnel
9. Your Rights
In accordance with the GDPR, you have the following rights at any time:
- Right of access to your data
- Right to rectification of inaccurate data
- Right to erasure (right to be forgotten)
- Right to portability of your data
- Right to object to processing
- Right to restriction of processing
- Right to withdraw your consent at any time
To exercise these rights, contact us at contact.optivexa@atomicmail.io.
10. Cookies
Our use of cookies is detailed in our Cookie Policy.
11. Modifications
Optivexa may update this policy. Any modification will be posted on this page with a new update date.
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